WHERE DOES VELDOREN SHIP?
We ship to many destinations worldwide. Available shipping options and any applicable shipping costs are displayed during checkout.
HOW LONG DOES DELIVERY TAKE?
VELDOREN products are produced after an order is placed. Production and delivery times can therefore vary depending on the product, destination and current order volume. Tracking information will be provided where available once your order has been shipped.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive a shipping confirmation with tracking information where tracking is available.
CAN I RETURN MY ORDER?
If you are a consumer in the European Union, you generally have a 14-day right of withdrawal, subject to applicable legal exceptions. Please visit our Returns & Refunds page for full information.
WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
Please contact us as soon as possible and include your order number and clear photos of the item. We will review the issue and help you find an appropriate solution.
CAN I CHANGE OR CANCEL MY ORDER?
Contact us as soon as possible. Because our products may enter production shortly after an order is placed, we cannot guarantee that changes or cancellations will still be possible.
HOW DO I CHOOSE THE RIGHT SIZE?
Please check our Size Guide before ordering. If you prefer a more relaxed or oversized look, you may wish to choose a larger size.
ARE VELDOREN PRODUCTS MADE TO ORDER?
Our products are produced after an order is placed. This helps us avoid keeping unnecessary pre-produced inventory.
DO YOU OFFER CUSTOM DESIGNS?
Selected personalized designs may be available through our Custom Edition. Availability and options can vary.
DO PERSONALIZED PRODUCTS HAVE DIFFERENT RETURN RULES?
They may. The statutory right of withdrawal can be excluded for certain products made to the customer's specifications or clearly personalized. This does not affect statutory rights relating to defective or incorrectly supplied goods.
HOW CAN I CONTACT VELDOREN?
You can reach us through our Contact page. Please include your order number when contacting us about an existing order.
VELDOREN
Wear the city. Carry the memory.